1. General Information

Bahama Bay Pool Club is located at the Nassau Cruise Port and offers a poolside experience with cabanas, jacuzzi, lounge chairs, Poolbeds, Daybeds, food, beverages, and premium service.

By purchasing a Day Pass, package, add-on, or making a reservation, guests agree to comply with the following Terms & Conditions.

2. Access & Entry Requirements

As a general policy, the minimum age for entry to Bahama Bay Pool Club is 8 years old. Admission of children under 8 years old may be authorized solely at the discretion of Bahama Bay Pool Club management and may be subject to additional conditions.

Guests aged 8 years and older are charged at the applicable adult rate.

All minors must remain under the supervision and responsibility of an accompanying adult at all times.

All guests must present a valid reservation, ticket, or booking confirmation upon arrival.

Bahama Bay Pool Club reserves the right of admission and the right to deny access when necessary for operational, safety, capacity, or conduct reasons.

Reservations remain valid for redemption for up to 30 calendar days after the original reservation date. If a guest is unable to attend on the originally selected date, the ticket may be used within this 30-day period, subject to availability of the originally purchased product.

Guests have a 30-minute grace period from their scheduled reservation time. VIP Cabana reservations have a grace period of up to 1 hour.

After the applicable grace period, Bahama Bay Pool Club can no longer guarantee the originally reserved product, location, or experience. Service will be subject to availability and operational capacity, and the reservation may be considered a no-show.

When a ticket is redeemed on a date other than the originally selected date, availability of the originally purchased product is not guaranteed. Equivalent alternatives may be offered at Bahama Bay Pool Club's discretion, subject to availability.

3. Included Amenities

Included amenities vary according to the product purchased and may include:

• Towel service
• Access to the pool and facilities
• Lounge Chair, Daybed, Poolbed, or VIP Cabana access
• Food and beverage credit
• Open bar
• Meals
• Drinks
• Other benefits specifically included in the selected package

Guests should refer to the product description displayed at the time of purchase for the exact inclusions of their reservation.

4. Food & Beverage Policy

Outside food and beverages are strictly prohibited.

All food and beverage consumption must be purchased within Bahama Bay Pool Club unless otherwise expressly authorized by management.

Bahama Bay Pool Club reserves the right to refuse or suspend alcoholic beverage service when necessary for safety, responsible service, guest conduct, or applicable legal requirements.

5. Pricing & Included Consumption

Certain packages may include food and beverage credit, open bar, meals, drinks, or other benefits as specified in the product description displayed at the time of purchase.

The Lounge Chair package currently includes a $60 USD food and beverage credit.

Daybed, Poolbed, VIP Cabana, and other packages include only the benefits expressly stated in their respective product descriptions at the time of purchase.

Included credits and benefits:

• Are valid only during the visit in which the ticket is redeemed
• Have no cash value
• Are non-refundable
• Are non-transferable
• Cannot be exchanged for other benefits unless expressly authorized by management
• Must be used in accordance with the conditions of the purchased package
• Expire at the end of the guest's visit if unused

Bahama Bay Pool Club reserves the right to modify package pricing and inclusions for future purchases without affecting the confirmed benefits of an existing paid reservation, except where operational, legal, or safety circumstances require otherwise.

6. Refunds & Cancellations

All sales are final.

Tickets, packages, upgrades, add-ons, and additional products are generally non-refundable and non-cancellable.

A guest may request a refund only when Bahama Bay Pool Club completely closes on the guest's originally reserved date without prior notice and the purchased experience cannot be provided.

In such cases, Bahama Bay Pool Club may offer the guest the option to redeem the reservation on another available date within the permitted validity period.

If the guest accepts an alternative date or uses the ticket, the reservation will be considered fulfilled and will no longer be eligible for a refund related to the original closure.

Refunds will not be issued for circumstances including, but not limited to:

• Changes in personal plans
• Cruise itinerary changes, delays, or early departures
• Transportation delays
• Late arrival
• No-shows
• Weather conditions when Bahama Bay Pool Club remains operational
• Failure to use the ticket within its validity period
• Failure to comply with entry requirements
• Unavailability of the originally purchased product resulting from late arrival
• Unavailability of the originally purchased product when redeeming the ticket on a different date

If a transaction contains multiple tickets, packages, upgrades, add-ons, or additional products, partial refunds are not permitted.

Individual products included within the same transaction cannot be refunded separately.

Any approved refund will be returned to the original payment method and may be subject to applicable banking or payment-processing timelines.

7. No-Show & Late Arrival Policy

Guests are responsible for arriving within the applicable grace period.

The standard grace period is 30 minutes after the scheduled reservation time.

VIP Cabana reservations have a grace period of up to 1 hour.

After the applicable grace period, the reserved product is no longer guaranteed and becomes subject to availability and operational capacity.

Bahama Bay Pool Club reserves the right to classify the reservation as a no-show when the guest arrives after the applicable grace period and the reserved experience can no longer reasonably be provided.

No-shows are non-refundable.

If the ticket remains within the 30-calendar-day validity period following the original reservation date, the guest may request to redeem it on another date, subject entirely to availability.

Redemption of the same product, seating area, location, or package benefits on another date is not guaranteed.

8. Usage Rules for Cabanas, Daybeds, Poolbeds & Jacuzzi

All products, furniture, Poolbeds, Daybeds, Cabanas, jacuzzis, pools, and other facilities must be used responsibly and in accordance with staff instructions.

Each reservation type has a maximum occupancy limit, which must be respected at all times.

Additional guests may require the purchase of additional admission or products and are always subject to availability and capacity.

Bahama Bay Pool Club reserves the right to relocate guests, restrict access to certain areas, suspend the use of a facility, or make operational adjustments when necessary for safety, maintenance, capacity, or operational reasons.

Misuse of facilities, unsafe behavior, or failure to comply with staff instructions may result in removal from the property without refund.

9. VIP Cabana Occupancy

VIP Cabanas accommodate up to 8 guests under the standard reservation.

Up to 2 additional guests may join the cabana provided that each additional guest purchases a Lounge Chair Pass.

The maximum occupancy is 10 guests per VIP Cabana.

All occupancy limits must be respected at all times.

Additional guests are subject to availability and applicable admission requirements.

10. Behavior & Conduct

Guests must behave respectfully toward staff, other guests, and the facilities.

Any disruptive, aggressive, unsafe, abusive, or inappropriate behavior may result in removal from Bahama Bay Pool Club without refund.

Bahama Bay Pool Club reserves the right to refuse or discontinue service when necessary to protect guests, staff, property, or normal club operations.

Guests must comply with all instructions provided by management and staff.

11. Capacity & Availability

Entry and product availability are subject to daily capacity limits.

Bahama Bay Pool Club reserves the right to limit Day Pass sales, restrict access to specific areas, temporarily suspend access to certain facilities, or stop the sale of certain products based on availability, maintenance, safety, or operational requirements.

Availability of a specific Lounge Chair, Daybed, Poolbed, Cabana, location, or seating area is not guaranteed when guests arrive after their applicable grace period or redeem their ticket on a different date.

12. Promotions & Packages

Promotions, early booking rates, local rates, special packages, and limited-time offers may be available and are subject to:

• Availability
• Specific terms displayed at the time of purchase
• Validity dates
• Product restrictions
• Capacity limitations
• Applicable identification requirements

Promotions cannot be combined unless expressly stated otherwise.

Bahama Bay Pool Club reserves the right to modify or discontinue promotions for future purchases at any time.

13. Local & NCP Discounts

The 10% local resident discount is valid only for eligible on-site purchases at Bahama Bay Pool Club and does not apply to online ticket purchases unless expressly stated otherwise.

Guests must present a valid government-issued ID confirming local residency to receive the discount.

The 15% discount for Nassau Cruise Port collaborators and tenants is also valid only for eligible on-site purchases and is not available for online transactions unless otherwise specified.

A valid Nassau Cruise Port employee or tenant ID must be presented at the time of purchase to receive the discount.

All discounts remain subject to eligibility, availability, and any additional promotional restrictions in effect at the time of purchase.

14. Upgrades & Add-ons

Upgrades, including changes from a Lounge Chair or Day Pass to a Daybed, Poolbed, or VIP Cabana, are:

• Subject to availability
• Subject to applicable price differences
• Not guaranteed upon arrival

Additional services such as bottle service, celebration packages, food and beverage upgrades, or other add-ons may be available.

Add-ons and upgrades purchased as part of the same transaction are subject to the same refund and cancellation conditions as the original reservation.

15. Property & Personal Belongings

Guests are responsible for their personal belongings at all times.

Bahama Bay Pool Club is not responsible for lost, stolen, misplaced, damaged, or unattended personal belongings.

Guests must return any property, accessories, towels, equipment, or other items provided by Bahama Bay Pool Club in the condition in which they were received.

Guests may be responsible for charges related to lost, damaged, or unreturned property belonging to Bahama Bay Pool Club.

16. Liability & Safety

Guests are responsible for following all posted rules, safety instructions, and directions provided by staff.

Guests use the pool, jacuzzi, furniture, and other facilities at their own responsibility and must exercise reasonable care at all times.

Parents, guardians, and accompanying adults are fully responsible for the supervision, safety, and conduct of minors in their care.

To the extent permitted by applicable law, Bahama Bay Pool Club shall not be responsible for delays, interruptions, restricted access to certain areas, or changes to operations resulting from circumstances outside its reasonable control.

Bahama Bay Pool Club reserves the right to restrict access to any facility or area when necessary for safety, maintenance, weather, operational requirements, or other circumstances deemed necessary by management.

17. Operating Hours & Operational Changes

Operating hours are subject to change due to special events, maintenance, safety concerns, weather conditions, government requirements, or operational needs.

Temporary restrictions affecting a specific area, amenity, or service do not necessarily constitute a full closure of Bahama Bay Pool Club and do not automatically qualify for a refund.

Refund eligibility remains subject to the conditions established in Section 6.

18. Modifications to Terms & Conditions

Bahama Bay Pool Club reserves the right to modify its operating procedures, policies, pricing, packages, product availability, promotional conditions, and these Terms & Conditions.

Changes to pricing or package descriptions will generally apply to future purchases and will not retroactively reduce the confirmed benefits of an existing paid reservation, except where modifications are required for safety, legal, governmental, operational, or other circumstances beyond the reasonable control of Bahama Bay Pool Club.

The Terms & Conditions applicable to a reservation will generally be those in effect at the time of purchase, subject to any mandatory operational, safety, or legal requirements in effect at the time of the guest's visit.